Contact Nori support
Email info@noriclipboard.com with a concise subject. Include your macOS version, Mac model, Nori version and the steps that cause the problem.
Do not attach passwords, private keys or sensitive clipboard contents. Use sample data when an example is useful.
Quick Paste does not open
Open Nori, go to Settings > Shortcuts and verify the shortcut assigned to Open Nori. If another app uses the same combination, choose a different one and try again.
- Make sure Nori is running in the background
- Check for conflicts with other shortcuts
- Restart Nori after changing the shortcut
Automatic paste does not work
Field Fill and pasting into the active app require the macOS Accessibility permission. Open Settings > Privacy in Nori, choose Open Accessibility Settings and enable Nori. Normal clipboard history does not require this permission.
History and iCloud sync
Check that capture is not paused and that the source app is not in the ignored-app list. For iCloud, use the same Apple Account and enable iCloud Drive on each Mac.
Lifetime purchase and restoration
Open Settings > Nori Lifetime and choose Restore Purchase. Use the Apple Account that originally purchased Nori. Apple manages charges and refunds.
Frequently asked questions
The essential answers.
What is the support email?
Email info@noriclipboard.com. Do not send passwords or private clipboard contents.
Does Nori require Accessibility permission?
Not for history or search. It is only required for user-triggered automatic paste features.
How do I restore Nori Lifetime?
Open Settings > Nori Lifetime, choose Restore Purchase and verify that you are using the same Apple Account.
